Customer Testimonials
Great customer service from Carroll Ray
Sean and his team were so helpful and made buying a car easy and fun! Thanks for everything!
I came in yesterday to get a new car and Dale was super helpful. He made the process really simple and he made sure we got the car we wanted and made the price work for us. I would 100% recommend coming here if you are looking for a new or used car!
Im driving a 2016 Buick Enclave my family loves it thanks Jacob and the team!
Having purchased our 2024 Cadillac Lyriq last July with Ryan Carroll, we hoped to be able to work with him for a Cadillac Optiq. Ryan found the perfect Optiq which met all my needs and wishes. Thank you Ryan. We love our new Cadillacs.
Excellent service. Dale Hedrick went above and beyond to find the perfect vehicle for me at this moment in time. He handled every detail—the easiest purchase ever made!! Highly recommend
I cant thank Samm Shebi for our wonderful experience ! Second time buying a vechicle !! I will always refer him !!
Experience was great, people helpful and generous with advices. Ryan was my salesman, trustworthy to get everything done for me to get the truck I wanted.
Dale made the process seamless and easy for me! would definitively recommend.
Coty Morris was wonderful to work with. We have worked with him for years and this purchase was no exception. Coty goes above and beyond for his clients, and shows as much excitement as we did when we purchased our new car today. Coty and the staff at Sullivan are second to none.
Dale Hedrick is great! Highly recommend!
Jacob was very helpful as we figured out what cars would fit our growing teen! Process was simple, uncomplicated & low pressure! There’s a reason we buy our vehicles from Sullivan Parkhill!
We usually dont do reviews but this dealership has one of kind amongst them! SEAN DANIELS!!!!! We are a car carrier that was going to be a few minutes late after closing on a delivery of a car. We were stressing because we would have to spend the night holding the car because we are not allowed to use key drops as a method of delivering and we were in route tonsee our grandkids for Easter. He literally was like no worries I will wait. It doesn't seem like a lot but it is!!! He was so kind to ... Read More Google - Apr 17, 2025
The whole experience was absolutely wonderful working with Carroll, he was very professional, patient, and compassionate to my needs!!! I would recommend Carroll to anyone that needs or desires to own a new car!!! Great job Carroll keep up the great work...
Caroll was amazing to work with and made me feel great about my purchase! I truly appreciated his honesty and extreme willingness to help me find the perfect car! Thank you Caroll for my new 2024 Cadillac Lyriq L3!
Dale was my salesman and he was very helpful and nice! I did not have any issues when I went to him and I felt comfortable to buy a car from here and definitely will be recommending to others!! Thank you !!!
Coty Morris was a great salesperson. He was very honest and helpful. I would recommend him if you are looking for a great salesperson. Sullivan Parkhill is an awesome dealership. They have a great sales and service department.
Without a doubt the best experience I’ve ever had buying a car. David’s team is incredible—John picked out the perfect car that they traded for with another dealership. The car is even better than I thought it would be, perfect interior (including the hints of red) and not too many miles on it, as well as no prior accidents. John even offered that they would pay for new windshield wipers.
Carroll was a huge help with the paperwork and getting everything set up in my car. He even followed up a month later to make sure everything ... Read More Google - Apr 5, 2025
We worked with Dale on the recent purchase of a new Traverse. He was very knowledgeable and made the whole process smooth and quick. 2nd vehicle we've bought from him and highly recommend.
I had a great experience working with Dale. He was friendly, helpful and made the purchasing process quick and easy.
Carroll was fantastic to work with and we had a great experience. We are very happy with our purchase and I would definitely recommend Sullivan Parkhill! Carroll made the whole process very easy and enjoyable!
Jacob got me in and started right away, he was very friendly along with the rest of the staff and they asked me multiple times if I needed anything and definitely made sure I was comfortable. The process was quick, easy, and effortless.
Samm Shebi has been the most helpful salesperson I've met in recent years. Definitely will purchase again with him!
I always bring my car here for oil changes and repairs. I've never had a bad experience. Today, I was shopping and my car had trouble starting. I was able to get it running, but the battery light came on. In the past, the service team has told me "if you ever have issues, bring it in and we'll see what we can do." So that's what I did. Their team was clearly very busy and once I was able to talk to Chuck, he was very clear that it's possible they couldn't ... Read More Google - Mar 29, 2025
Thank you! The best car buying experience I’ve ever had. From the initial phone conversation to driving off the lot with my new car all was first class. Carroll Ray took care of all the details and couldn’t have been more helpful and professional. I highly recommend working with Carroll. You won’t be disappointed!
After researching online for weeks and planning to go to Chicago to find our next car, the car we wanted - plus Certified, a better color, AND a better price - popped up at Sullivan-Parkhill the night before we were to head north. We hit the jackpot with Dale Hedrick taking our call to confirm the car was still there. Dale made the whole car-buying process easy, quick, and actually quite fun (Preston in Finance was also amazing to work with). Both my husband and I have purchased quite a few cars in the past (both new and used) and ... Read More Google - Mar 26, 2025
Carroll Ray at Sullivan-Parkhill was the absolute best to work with! We are so happy with our 2020 Honda Pilot! He took time to make sure we had all of our questions answered and had everything we needed. He was upfront and honest, and was attentive and patient while we shopped around. He gave us the best experience and was the reason we kept coming back. The whole team at Sullivan-Parkhill is so good at what they do and will do their best to take care of you.
Sean was fantastic to work with. I wasn’t too sure what I wanted and he was patient with me and ensured I got what I wanted. The process was painless
We had a great experience working with Dale at the dealership. He made the car buying process easy and quick. He was fair and honest. We would definitely buy from him again!
Had a great experience with Carroll, He was genuine and helpful, would recommend him or do future business with him as well.
Absolutely a perfect 'new to me' car purchase! From the first phone call to my appointment, I felt Sullivan was the place to be. From sales to finance and anyone in-between it was a pleasant stress-free no hassle experience! Excellent customer service!! Thank you!!
My husband and I met Cody at Sullivan dealership he is an amazing salesman Very knowledgeable.
Cody is awesome , not a very pushy person & will get you exactly what you want as close as he can .! Very outgoing and sweet !
Our experience working with Sean was great! The whole process was smooth and easy for us. We are loving our new truck!
Traded in my old Colorado for a newer one. Carroll Ray, Lisa Henthorn & the rest of the crew made it quick & easy. Would recommend!
Samm Shebi was very nice and very helpful. I was in a tough situation and he helped me get a car.
Look for dale!! He’s super great ,Got me in and out was so professional, got me exactly what I came in looking for & worked with what I had!!
"A huge shoutout to Joe at Sullivan Parkhill! He was incredibly knowledgeable, transparent, and genuinely helpful throughout my car service. He explained everything clearly, kept me updated on progress, and made sure all my concerns were addressed, ALWAYS! I felt completely comfortable with the repairs and explanation on how the car operates.
Joe is an outstanding service manager that goes over and beyond. Joe is a consummate professional. He is always polite and makes every effort to ensure that I am always pleased with the service I receive. Because of Joe ‘s dedication, professionalism and his determination to ensure ... Read More Google - Mar 6, 2025
The best car buying experience I've ever had. Thanks to Sam and Andrew
We had a great experience with this company! Carroll Ray was great to work with on our first brand new vehicle purchase! Explained everything great and worked with us to meet our needs! Would highly recommend!
Shout out to Jacob Coleman for helping me purchase a new-to-me vehicle! I was looking for a vehicle following a not-at-fault accident & he helped make the buying experience as chill as it could be!
Jacob Coleman was great at helping me get a car! 10/10 highly recommend.
I worked with Dale to purchase my mini van at Sullivan-Park Hill in Aug 2024. He was nice, laid back and easy to talk to. There was a noise in the back end that they fixed within days even though it was a slightly different issue than they thought. Everyone I've dealt with at Sullivan has been nice from sales to the service center and even the collision center. I would buy from here again but hopefully it'll be a while before I need to
Carroll Ray and the staff at Sullivan Parkhill in Champaign, IL were amazing and very helpful! I recommend using this company for your next vehicle purchase. They go above and beyond for their customers!
Samm Shebi did a great job helping me get a car!
I bought a new 2025 trailblazer! Very easy process fully loaded. Everything was explained and went over all the assets of the vehicle. Loved the experience and my vehicle! No questions went unanswered! Work with Carroll Ray!
I had a great experience at Sullivan parkhill. Samm was my salesman and he worked with his manager Jon to get me what I wanted. They made sure I was completely satisfied and made the process so easy. Larry was also great. He made the paperwork process so easy and painless. This was my second purchase from them and I would definitely go there again!!
Dale was amazing to work with!! Great service, fair price
Had not been to Sullivan Parkhill before, and had an excellent experience earlier this month. Mr. Carroll Ray made the process stress-free, from extended test drive to patiently answering all my questions. There was no pressure to purchase as at some dealers. Decided to purchase and feel I've found a dealer I will definitely return to and will recommend to others. Thanks, Carroll!
Coty provided excellent guidance as he walked us through our purchase of a Volvo XC60. Coty knows Volvo model details and was direct with answers to the questions that helped us make our decision. Go see him if you are thinking about a Volvo.
My experiences with Sullivan-Parkhill span 15 plus years and have always been a pleasure. The sales people are knowledgeable and friendly. The finance people are pleasant and make the process simple, smooth and painless.
Bought from Ryan Carroll. Process was smooth and they even applied the federal EV credit at time of purchase. Happy with my new (to me) Bolt EUV
I worked with Dale and he was very helpful and knowledgable. I was an internet buyer and he made my experience very easy due to his experience and clear communications. This is our families 3rd purchase from Sullivan-Parker and will buy from them again.
I have been a customer of sullivan-parkhill for four years now and I have loved their services. I had been thinking about trading my car in for quite some time but I never knew where or how to start. I had a service appointment coming up so they contacted me, asking if I'd be interested in talking to someone about a trade. When I got there, I spoke with Andrew and he asked what I was looking for, how much a month I wanted to pay, and how much I wanted to put down, then set me up with ... Read More Google - Dec 3, 2024
Sam is wonderful to work with as always. I will be back to buy my next vehicle from him.
Came here and bought a used car with Dale, who was really respectful and patient. I had a satisfying experience and would definitely recommend people coming here
I like them
Driving to Champaign from Chicago to visit family my low tire inflation warning light appeared for all 4 tires, one sudden cool day can cause that , luckily it was not a huge change in pressure but enough to be concerned about. I’ve never been to Sullivan Parkhill , I called and asked if I need an appt , Joe the service manager said no , just come in and we will check the tire pressure and recalibrate it. Joe and Mike another service person were gracious and welcoming, it’s apparent they love their vocation. I highly recommend the dealership
Sammy Shebi has been amazing. Best customer service i have ever received during car buying experience. Highly recommend.
Tim Schultz sold me on a 2025 trailblazer. He was very detailed, extremely nice, and very knowledgeable. I had an amazing experience there and would recommend anyone to go in.
My experience at Sullivan-Parkhill could not have been any better. The service reps were helpful and communicative throughout the process.
Sammie G shelby is a great guy! Very polite and knowledgable. We recently bought a new truck!
Samm Shebi and John Schaffer helped get a good condition used Chevy Cruz today, they were very nice and patient aswell as helped me out as much as I needed
I worked with Carroll to purchase a used car. He was respectful and easy to communicate with. He offered but did not push any extras on the sale after I declined them. The car had an issue after driving it off the lot and the dealership paid for the unexpected repairs needed for the radio unit. I would recommend this location and Carroll to anyone looking for a vehicle.
We had a great experience working with Coty on our Mercedes-Bens!!
Carroll is the man he did a very good job getting me a new vehicle very nice guy
J Coleman was my guy when purchasing a vehicle last week. Friendly, helpful, and got it done for me. By far one of the best vehicle buying experiences I’ve ever had. They’ll take care of you here.
Dale was great! I was in need of a good used car. I called Dale and told him what I was looking for. He called me about a car that just came in. I went to look at it and it was perfect! I bought it and could not be happier!! I love it!!
This was my first time at Sullivan Parkhill and everything was fantastic! Dale, Larry, and the rest of the staff were friendly, approachable, and not at all pushy. My wife and I agreed, this was the best experience we've ever had buying a car. I love my 2023 Silverado and when I'm in the market for something new, Sullivan Parkhill will be my first stop!
I had an excellent experience while looking for and purchasing my vehicle. From searching, test driving, and closing, Coty, Jake, and Dontrell were very helpful and answered all my questions. They’ve got a great team and I would highly recommend them.
Friendly, prompt on appointments. The waiting room could use some updates however. The vending machine was not stocked well. I didn't want to buy a drink anyway. There was no food options that l could see. The first chair I attempted to sit in was broken. Thankfully a gentleman already seated told me before I sat all the way down. I pushed it aside & sat in another seat.
Everyone at Sullivan-Parkhill is very nice and helpful! I especially enjoyed working with Dale Hedrick, who was very professional and polite. He was the best salesman I have ever had the pleasure to work with as he really listened and remembered our conversations without having to repeat it. As a single woman, I was always treated with respect and never made to feel stupid with all of my many questions. It took a while to accomplish the deal but Dale persevered and I drove away with the perfect Cadillac! Thanks to all at Sullivan-Parkhill who assisted Dale in this adventure.
Bought my Cadillac today from Carrol Rey fantastic salesman. Works with his clients, he doesn't pressure you into buying a vehicle if your not ready and is very professional and through about the vehicles. He's upfront and honest guy thanks bud.
Great experience in buying a car very friendly and great people. If you need a car 10/10 suggest finding Carroll Ray!!!
Mr.Carroll Ray did an AMAZING JOB. He went above and beyond helping me. He made sure I was happy and satisfied. He was patient and respectful. I would definitely recommend him to anyone going to Sullivan Parkhill
I just finished my car purchase yesterday and from start to end Mr Carrol Ray was a treat to work with, he was very patient & kind and took good care of me. My overall experience exceeded my expectations and I loveee my car.
I had a wonderful time working with Dale to trade my car in for another one. He was so helpful and made the process as easy as possible for me. I wouldn't come in again without asking for him!
Accommodating, nice sales representative
Coty was extremely helpful. Pleasant with a good knowledge of the cars he showed me. 👌
Dale was so helpful with my first car buying experience. He was knowledgeable and patient with me. He reasoned with us to make sure we were leaving happy with our new car needs. The process was super easy and I was on my way with a new car in 2 hours. I would totally recommend Dale and the team that is at Sullivan-Parkhill for inquiries on a new car.
Very nice and smooth process.
Was very happy to have dale to help me, it was my first time to buy a car without my parent's help in the past. I'm deaf person so dale was wonderful helping me and made things easy for me to go thru it. I already told a friend to go see dale, he needs a car badly. Also the other staff in the service room were amazing to check the lights on my new trax that I thought something was wrong with it at night so they brought another trax like mine to see if it's ... Read More Google - Jul 25, 2024
Great customer service! Made getting into a new vehicle for my family quick and easy, no hassle just straight to the point. Will be looking into purchasing another vehicle from them in the future.
Hedrick & the team were amazing!! Super responsive, quick & informative & helpful! In under 24hours my family & I were able to buy our beautiful 4runner!! Thank you Dale & the team for your service.
Dale and Lisa helped my needs! I was very impressed with how easy the process was and they did everything in my best interest. I now have a beautiful van that fits the needs of my family and business!! 😊
Samm shebi made sure I was comfortable with what I was looking for thank you for help!
Car shopping and purchase - not my favorite activity. Samm and the whole team made my Cadillac trade in and purchase a pleasant surprise. Exceptionally great customer service and accommodation for this purchase.
I’ve bought two cars for Sullivan-Parkhill. Both times the staff have been genuine, exceedingly patient, and not at all pushy. Ryan helped me today and he was exceptional. He didn’t blink an eye when I asked to test drive the same car for the third time that day. He was knowledgeable, forthcoming, and genuinely happy to help. I’m confident with my car purchase because of his patience and service.
Samm G Shebi was a great help in finding a vehicle. Very friendly, polite and focused on my wife and I leaving happy.
We were immediately greeted by Samm Shebi when we walked in & he made this a great experience. Very friendly, polite & focused on us leaving happy. Absolutely would recommend this place (and Samm!)
Coty Morris is the best automobile salesman we ever purchased a vehicle from. He was more than happy to explain unique features of our vehicle and really put our minds at ease that we were buying the right SUV for us.
10/10 experience from Sam shebi he took care of me
I recently purchased a used 2019 Volkswagen Atlas from Sam at SP. He was a very knowledgable and super easy to work with. The process was very easy and I will buy from him again Kyle
Had a great experience with Evan King on my new car. He was kind and knowledgeable. Please see him for you car buying needs .
